Satisfaction Survey – Charter Transportation

Thank you for filling in this form.

Date: Friday May 18th

Full Name*:
Group:
Contract No:
Date of Travel*:
Destination*:
Telephone No:

Sales Department

Courtesy and efficiency of the Sales Advisor

Excellent
Satisfactory
Inadequate
N/A

Other comments:

Driver

Was the driver wearing his uniform?

Yes
No
N/A

Did the driver introduce himself to the person in charge and the passengers?

Yes
No
N/A

Did the driver greet the passengers

Yes
No
N/A

Courtesy and politeness of the driver

Excellent
Satisfactory
Inadequate
N/A

Did the driver explain the emergency measures?

Yes
No
N/A

Punctuality

Excellent
Satisfactory
Inadequate
N/A

Did the driver conduct a verification round? (Items forgotten in the bus)

Yes
No
N/A

Did the driver mention how to reach our Customer Service?

Yes
No
N/A

Did the driver ask for a tip?

Yes
No
N/A

Other comments:

Vehicles

Vehicle Condition

Excellent
Satisfactory
Inadequate
N/A

Cleanliness

Excellent
Satisfactory
Inadequate
N/A

Comfort

Excellent
Satisfactory
Inadequate
N/A

Other comments:

Survey

Are you using our services for the first time?

Yes
No
N/A

If not, since when have you been using our services?

How did you hear about our company?

Advertising, which one?

Acquaintance
Yellow Pages (Directory)
YellowPages.ca
Buses on the road
Internet site

Other

You got in touch with us by:

Telephone
In person
Fax
E-mail

Other

Language of correspondence

French
English

Other comments:

Thank you, and see you soon!

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